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  • Writer's pictureRikki Rogras

How to Fix Access Issues of TPG Broadband Account

Updated: Dec 6, 2018


These days ‘Internet is not working’ can be a short horror story for many of us. We all are greatly dependent and used to using the internet for 24/7. Apart from making things easy, now it has become important in running of our personal as well as professional businesses. TPG broadband account is appreciable for its services and its access related issues can be easily solved via some simple steps.

In case, you need any type of help for the above task, you can reach to us by dropping a call at TPG customer service number 1-800-789-560. The experts will help you in an end to end process of troubleshooting access related problems of your broadband account.



Following are the step by step instructions to do the same:

Before jumping to the fixing steps, we recommend you to—

  1. See to their service status online for the information regarding outages.

  2. Your computer and your TPG supplied wireless router should be directly connected with an Ethernet cable to get rid of wireless networking problems.

  3. “Shut off” your TPG NBN router device and start it again.

In case of no issue regarding your TPG NBN connection then the power, optical and one of the UNI-D ports should be lit (green or yellow)—

  1. If no indicator light is on then the device is not receiving any power or malfunctioning. Either your power outlet or your network termination device is troubled. You can contact our technical support team for an instant help.

  2. You can’t use the internet until the power on your premises is activated again.

  3. If lights are normal then your network configuration is at fault.

For further details, you can contact us by ringing at TPG customer service number 1-800-789-560. The experienced technicians are available here for 24/7 to help you out. The official ones will listen and understand to your every query before telling you the much-needed answers. The team is very well versed with the probable problems and also with suitable solutions. You can reach to them for help at any time round the clock.

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